Henri's Secret - Forum

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#1 05/31/2017 at 11:41

Henri's Secret
Administrator
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Posts: 28

>> Issues with General Bugs

Hello everyone,
Post in this topic if you have questions or issues regarding General Bugs!
But hold on, please be sure to read the rest of this post before you ask your question!


► BEFORE YOU POST ◄

✔ Make sure that your question does not exist in the FAQ
✔ Make sure your issue has not already been reported HERE.
✔ Make sure that your question has not already been asked in the Reported Bugs

If your answer isn't in the Reported Bugs or F.A.Q. it could still have already been asked
✔ Read the Assistance Forum Rules


✘ The Assistance forum is NOT a place for discussions.
If you are trying to help another player by answering their question, that is fine.
If a player has already been helped, there is no need to comment again.
✘ Discussions, and repeated questions may be deleted



/!\
USE THE FOLLOWING FORM WHEN ASKING QUESTIONS

☆  Question/Problem:
☆  Device Information: (Are you playing on the web or mobile? IOS or Android? Version? Browser?)
☆  Chapter & Scene: (Check the Journal on Lyla's phone for chapter and scene)
☆  Extra Info:
☆  Screenshots?: (They are always helpful!)

[b]Question/Problem:[/b]

[b]Device Information:[/b]

[b]Chapter & Scene:[/b]

[b]Extra Info:[/b]

[b]Screenshots?:[/b]



► PLEASE NOTE THE FOLLOWING ◄


✔ If the above formatting isn't used your topic may go unanswered.
✔ Always include whether you are playing on the web or on mobile (browser, IOS, Android, etc.)
✔ Always be polite “Hello”, “Please” etc. A question that is not polite will be left unanswered.
► “Double” posts will be deleted  ◄

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#2 06/02/2017 at 05:12

Sorrel
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Posts: 2

Question/Problem: A lot of text in the tutorial appears in French (when playing the US version)

Device Information: Online via web browser. Firefox. Latest version.

Extra Info: I'm studying French so I was able to get the gist of what was happening but I think the bug caused a misunderstanding and for me to miss a picture/photo/scene. A lot of French around the forum itself, too (after already submitting a post and trying to go back and edit it).

Screenshots?: None. I was just playing through what I could to start off and wasn't sure what to expect. I definitely remember a lot of French dialogue in front of the school and during the car ride when we're getting the introduction to the camera/taking photos.

Last edited by Sorrel (06/02/2017 at 05:14)

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#3 06/02/2017 at 05:26

Shiune
Moderator
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Posts: 21

Hi Sorrel,
I will pass this information along, thank you for reporting this!


Best regards,
Shiune

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#4 06/02/2017 at 14:32

Toya
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Posts: 2

http://i1352.photobucket.com/albums/q659/RoyaltyMsAnGeL/14727521146317_zpsayj7niym.png
Question/Problem: Scenes

Device Information: Online, latest version of Chrome.

Extra Info: I'm not sure whether this would be considered a bug or not, but I'd read the reported bug thread and seen that if characters get stuck together within a scene to reload the page, which I did when it happened, but now I'm unable to read the scene they got stuck together on (it was the last scene of the 4 you're originally given to start the game) as it says I no longer have any scenes left.

Screenshots?: Nope. I mean I could always take a screenshot of the screen when it says I don't have any more scenes,
but I don't know how helpful that'd be.

http://i1352.photobucket.com/albums/q659/RoyaltyMsAnGeL/147275211463171_zpsjo2yxnvf.png

Last edited by Toya (06/02/2017 at 14:34)

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#5 06/02/2017 at 14:40

Zodiac
Moderator
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Posts: 35

Hi Toya,

Sorry to hear that you're stuck and that this error took your last scene. I'll pass this information along to the admin and see what we can do.

What scene did this occur in?

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#6 06/03/2017 at 22:08

Shiviette
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Posts: 1

Hello, team! C:

Question/Problem: I collected today one free scene, but I couldn't play it immediately and I closed the game window. I wanted to play now, but when I'm clicking on "Play" button there is notification "You don't have any more available scenes". If I understood well, this scene should be saved, but maybe something is different - maybe I have to play it immediately after collecting. Please, dispel my doubts.

Device Information: Google Chrome

Thanks for all help!

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#7 06/04/2017 at 03:23

Saurina
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Posts: 2

Question/Problem:
Hello! /forum/resources/images/smilies/smile.png I am unable to log into the game, but can log into the forums just fine and can't figure out why /forum/resources/images/smilies/sad.png

Device Information:
Apple Mac Book Laptop

Extra Info:
Every time I type in all my information in the email and password and hit okay the screen does not load. Instead it just keeps me at the home page. When I try going to the forums and clicking on the main title in hope of getting into the game, it just takes me to the login.

Screenshots?:
N/A

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#8 06/04/2017 at 13:40

Saekin
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Posts: 1

Question/Problem: Having trouble with scene visuals loading. When I refreshed it said no scenes left.

Device Information:PC browser version,  Latest Firefox version, Windows 10 OS

Chapter & Scene: Chapter 1, 2nd day classroom.

Extra Info: Sound loaded fine and was looping as it should. It seems only the visuals were impacted. This is not the first scene to eat up scene currency without allowing me to play.

Screenshots?: Nothing viable as it was in the loading screen between scenes

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#9 06/04/2017 at 19:24

Shiune
Moderator
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Posts: 21

@Shiviette @Saekin Currently, refreshing and/or reloading the page may cause a scene ticket to be used up, as well as your current scene to restart from the beginning. When you are out of scenes, you will get the message that you currently don't have any scenes. The development team is still working on an improvement for this issue. Thank you for your patience!

For more information, please see Reported Bugs

@Saurina Please try clearing your cache & cookies, as well as trying a different browser! If you have done the above and still cannot access the game, don't hesitate to contact support@beemoov.com with your issue (Be sure to include as much information as possible, including screenshots).

@MayAutumn235 The French text has already been reported, and the development team is working on it! Please also remember to use the form provided when posting your issue, thanks!
For more information, please see Reported Bugs. Thank you for your patience.
(Note: Your post has been removed as it is a repeated issue)


Best regards,
Shiune

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#10 06/05/2017 at 06:22

Sana
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Posts: 12

Question/Problem:
Scenes, I honestly want to just save up scenes because there will be some days when I log in to claim the free scenes but not play at all... I went to the forums and back to the play game screen, but it says that I no longer have any scenes... D:
I just want to play later, not right now. D:


Device Information:
HP laptop; using Chrome browser, latest version.

Extra Info:
Everything else is fine, but please do make saving scenes an option. Thanks. :^)

Screenshots?:
Nope. :^o

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#11 06/07/2017 at 13:03

Zodiac
Moderator
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Posts: 35

Hi Sana,

Apologies with the delay getting to your question. That's so strange, I would have thought that unused scenes would stack. I'll run this by the administration team and let you know any information regarding this as I receive it.

All the best,
Zodiac

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#12 06/08/2017 at 06:13

Sana
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Posts: 12

@Zodiac
It's alright. Thanks for answering my question/problem! :^)
I'll come back here often when there will be new information then. Thanks again!

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#13 06/14/2017 at 15:35

Venita.Rose
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Posts: 2

Question/Problem: I finished a scene and the next scene won't load.
☆  Device Information: Microsoft edge- pc
☆  Chapter & Scene: at school and just finished talking about Jay
☆  Extra Info: It just shows a black background and circles indicating that's its loading but nothing happens. Have tried refreshing multiple times and have also waited over 5 minutes, and nothing happened. Under 'inspect element' it says that it has an unexpected end tag, "game.php"

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#14 06/26/2017 at 13:33

KatieKJP
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Posts: 1

☆  Question/Problem: A scene loads the background, but nothing happens after that.
☆  Device Information: MacBook Pro - Safari
☆  Chapter & Scene: Chapter 1 - Scene 8 or 9
☆  Extra Info: I have had issues like this before. I would refresh, the scene would restart, and it would play through just fine. Now, refreshing does not help, and it loads the same background without anything actually happening even when I log in again. It's been like that for a few days.
☆  Screenshots?: It's just Lyla's Bedroom.

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#15 06/28/2017 at 12:39

Zodiac
Moderator
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Posts: 35

KatieKJP & Venita.Rose - thank you both for this information! I will pass it along to the administrator /forum/resources/images/smilies/smile.png

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#16 06/29/2017 at 12:20

Sarah
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Posts: 3

I have finished all the chapters available and I tried logging in today so that I can store up on tickets but it says that I don't have any more space for free tickets even though I only have one at the moment from yesterday.
Device: Macbook Air

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#17 06/29/2017 at 14:54

aspekti
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Posts: 1

☆  Question/Problem: Same as KatieKJP; The scene only loads the background the phone but nothing else happens.
☆  Device Information: MacBook Air, MacOS Sierra, Safari
☆  Chapter & Scene: Chapter 1, scene 8
☆  Extra Info: I've tried refreshing the page multiple times but it still doesn't work.
☆  Screenshots?: It's just Lyla's room.

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#18 06/30/2017 at 23:32

Patty72
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Posts: 4

>.Question/Problem:The language of the games is spanish and I speak English.
>.Device Information:Sony, Google
>.Chapter & Scene:Chapter 1,1
>.Extra Info: I've tried reloading the page multiple times but it doesn't work.
>.Screenshots: Lyla at the gate of the school after her brother drops her off.

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#19 07/21/2017 at 08:14

FaTime
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Posts: 9

hello
i have a problem while replying a scene
☆  Question/Problem: i replied a scene from Chapter 3 but after i finished it it didnt start back from where i was left and i have to play all those scenes again...
☆  Device Information: using Asus Chi T300 with latest version of Google chrome (i also removed the cache)
☆  Chapter & Scene:  i had finished chapter 5 and waiting for chapter 5 so i decided to reply the last scene of chapter 3 but now im on all the scenes of chapter 4

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#20 07/25/2017 at 00:35

IvyBoa
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Posts: 2

I finished a part and the game saved but it keeps on loading and loading. I hope this bug will be fixed soon. I'm pretty sure I'm still on chapter 1.

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#21 07/25/2017 at 15:47

IvyBoa
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Posts: 2

Hello, I'm currently stuck. The game just continually loads and wont let me play. I can have it loading for hours  and it still loads  /forum/resources/images/smilies/sad.png
   I'm still on chapter one.

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#22 07/29/2017 at 20:09

Katnumn
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Posts: 1

Hello beemoov team!
Question/problem: I had the same problem as aspekti and KatieKJP where the screen would be black and wouldn't load the next scene. In the end I found out that the problem was the browser, but I kept on thinking that it was the accounts, so I made another, then I thought of switching browsers and making another account on that browser. (I didn't realize you said to try using different browser, that's my fault for not thoroughly reading through this.)
Now the problem is that I need to delete the two others, but I cannot find how to delete them. Is there not a way to delete them yet, or am I just blind?

Device information: Acer laptop, using Internet Explore, and Google Chrome. (Google Chrome being the one that worked)
Chapter and scene: Chapter one, when the scene was supposed to change to the classroom.

Extra info: If it helps I will list the usernames. Rivernil and KatnumnGaming.

Screenshots: None.

(I completely understand if this does not seem to meet the criteria of the forum, and you decide to delete this because of that, and I apologize if that is the case. I also apologize for this being so long! You have outdone yourself once again by creating another brilliant game! The sprites and illustrations are beautiful, and the animations make it that more amazing! Keep up the good work Beemoov and have an amazing day/night/morning/evening! /forum/resources/images/smilies/big_smile.png)

Last edited by Katnumn (07/29/2017 at 20:12)

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#23 08/25/2017 at 20:19

MadisonJanubeary
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Posts: 1

I am reposting Katie's problem because its the same exact issue I have for Chapter 1 scene 8. Refreshing and logging out is not helping. I am also using the same device; MacBook Pro- Safari.
( Its been two months since Katie reported it, so Im addressing it here again. Sorry to spam the same question. )

KatieKJP wrote

☆  Question/Problem: A scene loads the background, but nothing happens after that.
☆  Device Information: MacBook Pro - Safari
☆  Chapter & Scene: Chapter 1 - Scene 8
☆  Extra Info: I have had issues like this before. I would refresh, the scene would restart, and it would play through just fine. Now, refreshing does not help, and it loads the same background without anything actually happening even when I log in again. It's been like that for a few days.
☆  Screenshots?: It's just Lyla's Bedroom.


Continued---

I figured out the problem. Its the browser.
For anyone having the same issue with Safari, I recommend downloading chrome for that particular scene.
You can delete this post. Please add "try changing browser" to your fixed bug forum so other players know. /forum/resources/images/smilies/smile.png Thanks for your hard work, Beemoov!

Last edited by MadisonJanubeary (08/25/2017 at 20:27)

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#24 09/08/2017 at 23:04

Moodle
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Posts: 1

Question/Problem: Whenever I log in I get told I have too many free episodes & I need to use them up before I can get more. I have only 1 scene in reserve currently. Am I not allowed to accumulate scenes?

Device Information: Mac laptop

Chapter & Scene: Chapter one

Extra Info: This has happened since I started playing a few days ago.

Screenshots?: No, sorry. I'll take one tomorrow if it happens again.

Edit: https://imgur.com/a/C1urV and https://imgur.com/a/BB91A

Last edited by Moodle (09/10/2017 at 00:03)

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#25 09/12/2017 at 00:29

CornixElecti
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Posts: 1

Question/Problem:
☆  Device Information: Toshiba, Chrome
☆  Chapter & Scene: Chapter 6, scene 1?
☆  Extra Info:
☆  Screenshots?: http://i.imgur.com/4pvixyW.jpg
Question/Problem:
So... I'm fairly certain I didn't finish chapter 5? Unless it ends with Henri and his dad talking after the recital? Which I really don't believe because if that was the case then chapter 5 was really, really short.

Device Information: Other than I'm using Chrome? Not much, I have a Toshiba satallie and I tried clearing data and stuff, but that hasn't worked

Chapter & Scene: Chapter 6 scene 1

Extra Info:

Screenshots?:

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