Forum - Henri's Secret

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#1 05/31/2017 at 11:37

Henri's Secret
Administrator
...
Posts: 31

>> Issues with the Bank

Hello everyone,
Post in this topic if you have questions or issues regarding the Bank!
But hold on, please be sure to read the rest of this post before you ask your question!


► BEFORE YOU POST ◄

✔ Make sure that your question does not exist in the FAQ
✔ Make sure your issue has not already been reported HERE.
✔ Make sure that your question has not already been asked in the Reported Bugs

If your answer isn't in the Reported Bugs or F.A.Q. it could still have already been asked
✔ Read the Assistance Forum Rules


✘ The Assistance forum is NOT a place for discussions.
If you are trying to help another player by answering their question, that is fine.
If a player has already been helped, there is no need to comment again.
✘ Discussions, and repeated questions may be deleted



/!\
USE THE FOLLOWING FORM WHEN ASKING QUESTIONS

☆  Question/Problem:
☆  Device Information: (Are you playing on the web or mobile? IOS or Android? Version? Browser?)
☆  Extra Info:
☆  Screenshots?: (They are always helpful!)

[b]Question/Problem:[/b]

[b]Device Information:[/b]

[b]Extra Info:[/b]

[b]Screenshots?:[/b]



► PLEASE NOTE THE FOLLOWING ◄


✔ If the above formatting isn't used your topic may go unanswered.
✔ Always include whether you are playing on the web or on mobile (browser, IOS, Android, etc.)
✔ Always be polite “Hello”, “Please” etc. A question that is not polite will be left unanswered.
► “Double” posts will be deleted  ◄

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#2 06/10/2017 at 15:15

Shalika
New Student
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Posts: 3

Hallo I have a problem please help me i really want to buy some scenes en keep on playing :'(

Problem:I can't pay with paysafecard

Device Information: If I click on paysafecard to pay for my scenes nothing happens

Extra Info: I wanted too by that most popular offer with paysafecard but nothings work and i ddon't want to keep on paying with my phone( don't have paypal and don't wanna pay with my card). My country is belgium.

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#3 07/11/2017 at 10:05

Ellie
New Student
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Posts: 2

Hello! I have a problem please help me.

Question/Problem: For two days now i've been trying to buy scenes, but it keeps giving me the "error" message. I cleared my cache and cookies multiple times and it still doesn't work.

Device Information: I'm on the web using Google Chrome.

Extra Info: //

Screenshots?:
               https://image.prntscr.com/image/_RpWvV9eQ1uTzPozTteGnQ.png

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#4 09/01/2017 at 12:07

Angellottie
New Student
...
Posts: 1

Hello, I have a problem with my payments.

Question/Problem: Twice I have paid for scenes and I haven't got them.

Device Information: I'm on the web using Google Chrome

Extra Info: I used my mobile to pay, I paid for 1 scene twice so in total £3. It's come up with pending payment but never gotten them.

Screenshots?:

Last edited by Angellottie (09/01/2017 at 12:08)

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#5 01/06/2018 at 01:27

Shiraha
New Student
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Posts: 1

Hi! I finally gave in and wanted to buy more scenes!  Unfortunately things aren't working out and I'd appreciate some help please. Thank you!


Question/Problem: Attempted payment for scenes 3 times and payment did not go through.

Device Information: PC with google chrome and later attempted firefox.

Extra Info: Shows pending payment for long period of time with no change.

Screenshots?: none

Last edited by Shiraha (01/06/2018 at 05:20)

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