Forum - Henri's Secret

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#1 05/31/2017 at 11:34

Henri's Secret
Administrator
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Posts: 31

>> Issues with Chapter 1

Hello everyone,
Post in this topic if you have questions or issues regarding Chapter 1!
But hold on, please be sure to read the rest of this post before you ask your question!


► BEFORE YOU POST ◄

✔ Make sure that your question does not exist in the FAQ
✔ Make sure your issue has not already been reported HERE.
✔ Make sure that your question has not already been asked in the Reported Bugs

If your answer isn't in the Reported Bugs or F.A.Q. it could still have already been asked
✔ Read the Assistance Forum Rules


✘ The Assistance forum is NOT a place for discussions.
If you are trying to help another player by answering their question, that is fine.
If a player has already been helped, there is no need to comment again.
✘ Discussions, and repeated questions may be deleted



/!\
USE THE FOLLOWING FORM WHEN ASKING QUESTIONS

☆  Question/Problem:
☆  Device Information: (Are you playing on the web or mobile? IOS or Android? Version? Browser?)
☆  Chapter & Scene: (Check the Journal on Lyla's phone for chapter and scene)
☆  Extra Info:
☆  Screenshots?: (They are always helpful!)

[b]Question/Problem:[/b]

[b]Device Information:[/b]

[b]Chapter & Scene:[/b]

[b]Extra Info:[/b]

[b]Screenshots?:[/b]



► PLEASE NOTE THE FOLLOWING ◄


✔ If the above formatting isn't used your topic may go unanswered.
✔ Always include whether you are playing on the web or on mobile (browser, IOS, Android, etc.)
✔ Always be polite “Hello”, “Please” etc. A question that is not polite will be left unanswered.
► “Double” posts will be deleted  ◄

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#2 06/02/2017 at 04:52

Katelynen
New Student
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Posts: 5

Question/Problem:I'm stuck on a scene but I  don't know what to do it's showing that I need to show three things or something along those line but when I click on something to show it won't let me

Device Information:Firefox

Extra Info:unsure of what the scene is and what items I should show

Screenshots?:
http://img5.fotos-hochladen.net/uploads/untitled93f74q8ix2.png
This is the scene I'm stuck on I circled what it's telling me to do show three items but I don't know what to show or do. what do I do?

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#3 06/02/2017 at 05:21

Shiune
Moderator
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Posts: 21

Hi Katelynen,
The three things you need to show could be anything from your photos to contacts on Lyla's phone. Try going through showing Alex Lyla's photos or anyone from Lyla's contacts to land on the next dialogue! Once you click on either a photo or a contact, a green arrow should appear on the side of the phone. Click the green arrow to show the photo or contact. If no dialogue appears, try another photo or contact! Good luck!


Best regards,
Shiune

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#4 06/03/2017 at 18:24

Vanilleaya
New Student
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Posts: 1

Question/Problem: The area doesn't change, it is just loading...

Device Information: Firefox

Chapter & Scene: I'm sorry, i don't know it, but I was nearly at the beginning, when I went to school and took a photo

Extra Info: I tried to refresh, log out and in a lot of times, I waited an hour to load it, but it doesn't work. =/ I tried to use an another browser, but the game doesn't work at all there.

Screenshots:http://i.imgur.com/aFjitmq.png

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#5 06/03/2017 at 19:36

Shiune
Moderator
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Posts: 21

Hi Vanilleaya,

When this happens, you will need to refresh the page. /!\ Please also clear your cache & cookies before trying again.
If the issue continues to persist, don't hesitate to email support@beemoov.com

For more information, please see Reported Bugs.


Best regards,
Shiune

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#6 06/04/2017 at 15:47

VanessaWolfshield
New Student
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Posts: 1

When I got to this scene (scene 8 I think) Layla's bedroom appeared and no people were in the room. I looked through her phone and still found nothing to do. I refreshed the page many times but still the only thing that comes up is an empty bedroom.

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#7 06/04/2017 at 19:32

Shiune
Moderator
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Posts: 21

Hi VAnessaWlfshield,
Do either of these images appear on the right side of your screen?
http://www.beemoov.com/documents/png/2017-06/camera-icon.png http://www.beemoov.com/documents/png/2017-06/arrow-icon.png
If so, there is something you need to do to unlock the next dialogue (either taking a picture, or going through Lyla's current photos and contacts).

If neither of those images are present, and you are 'stuck' on the scene, please log out and clear your cache & cookies! If the issue continues to persist, don't hesitate to email support@beemoov.com
For more information, please see Reported Bugs

/!\ Please also remember to use the form provided when posting your question next time. Thanks!


Best regards,
Shiune

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#8 06/07/2017 at 17:47

KitOfLove
New Student
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Posts: 4

Question/Problem: Some Words are not translated yet

Device Information: Toshiba, Windows 10, Google Chrome

Chapter & Scene:The time before the Scene starts, the part in the car where you have to use the Camera, it is mostly the guided part, where it tries to explain the game 

Extra Info:Some of the words are still in French not English

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#9 06/07/2017 at 17:50

Shiune
Moderator
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Posts: 21

Hi KitOfLove,
Please keep in mind that double posting is forbidden, as such I will be deleting your second post.

The French text has already been reported and the development team is working on solving the issue!
For more information, please see Reported Bugs



Best regards,
Shiune

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#10 06/07/2017 at 18:15

KitOfLove
New Student
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Posts: 4

Shiune wrote

Hi KitOfLove,
Please keep in mind that double posting is forbidden, as such I will be deleting your second post.

The French text has already been reported and the development team is working on solving the issue!
For more information, please see Reported Bugs



Best regards,
Shiune


I tried to edit it my first post, but i could not find the edit button because everything turned into French, and my translator does not working on this site, so I am sorry for my double post

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#11 06/09/2017 at 00:09

Alicexx
New Student
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Posts: 2

Hello, cannot go forward with the game. All there is a black screen now. When it comes to scene 8.. Was able to collect the daily scene but after that the screen just stayed black. Not even loading at all. And tried logging in and out but that didn't work and refreshing the page didn't work either. Or clearing the cache/cookies..

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#12 06/13/2017 at 16:12

Zippie
New Student
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Posts: 1

Question/Problem: Stuck in scene 8. The bedroom is empty and I can't do anything.

Device Information: mac, safari

Chapter & Scene: scene 8

Extra info: There isn't a camera or a share image either.

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#13 06/14/2017 at 14:56

Patty72
New Student
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Posts: 4

Question/problem:The language of the game is incorrect. It's showing spanish while I speak English.
Device information:Chromebook.

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#14 08/06/2017 at 15:58

anz621
New Student
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Posts: 1

Zippie wrote

Question/Problem: Stuck in scene 8. The bedroom is empty and I can't do anything.

Device Information: mac, safari

Chapter & Scene: scene 8

Extra info: There isn't a camera or a share image either.


Same thing is happening to me. Does anyone know how to fix it? Also I cleared my cache and cookies but nothing happened.

Last edited by anz621 (08/06/2017 at 16:00)

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#15 08/07/2017 at 12:00

Dragongirl
New Student
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Posts: 7

Zippie wrote

Question/Problem: Stuck in scene 8. The bedroom is empty and I can't do anything.

Device Information: mac, safari

Chapter & Scene: scene 8

Extra info: There isn't a camera or a share image either.


Screenshots?:
(I'm not sure you must have the screenshot text included for this to work but anyway you need it to look like I did)

I don't know how to fix your problem but I want to remind all you with a problem to use the correct format for Question/problem text just like it's explained at the top. You have a much higher chance of getting noticed if you use the correct format like in the example.
Just click the "bold" B on the right above the text your writing and write Question/problem between just like the example at the top. Then do the rest like the example in their own rows bellow. Then fill out the rows with the necessary information. Just look at what I did with Zippie's post.
This will result in the text getting "bolder" like this which is the correct format for questions and problems. Also take the blue text under the example and the forum rules in to consideration when asking question.
  Look at the top player post by "Katelynen" if you need another question for example.

Last edited by Dragongirl (08/07/2017 at 12:34)

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#16 08/07/2017 at 12:11

Dragongirl
New Student
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Posts: 7

VanessaWolfshield wrote

When I got to this scene (scene 8 I think) Layla's bedroom appeared and no people were in the room. I looked through her phone and still found nothing to do. I refreshed the page many times but still the only thing that comes up is an empty bedroom.


look at my reply to Zippie if you need really need a answer

Last edited by Dragongirl (08/07/2017 at 12:35)

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#17 08/07/2017 at 12:14

Dragongirl
New Student
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Posts: 7

Alicexx wrote

Hello, cannot go forward with the game. All there is a black screen now. When it comes to scene 8.. Was able to collect the daily scene but after that the screen just stayed black. Not even loading at all. And tried logging in and out but that didn't work and refreshing the page didn't work either. Or clearing the cache/cookies..


I advise to use the correct format for asking question if you really need this answered. Just follow the example at the top

Last edited by Dragongirl (08/07/2017 at 12:36)

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#18 02/02/2018 at 10:32

haganeno
New Student
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Posts: 1

hello, i don't know what to do... i'm stuck in scene 2, i have to take a picture but i don't know what should be on this picture .... and it's always saying that theres nothing interesting on my picture... help (i'm not good at english, so i'm sorry for my incorrect language)

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#19 02/07/2018 at 04:29

cutie0045
New Student
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Posts: 1

Hi I'm out of scenes and I don't have a credit card or a Facebook account. Is there any way were I can get scenes without having to do any of those things?

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#20 02/07/2018 at 22:28

kataranzyna
New Student
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Posts: 2

Hello. I am having trouble with the Bank. Every time I try to buy more scenes, a message pops up and says that it is verifying the payment. This message does not go away for a long time. Can you please help me?

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#21 05/04/2018 at 18:52

Mari-san
New Student
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Posts: 1

haganeno wrote

hello, i don't know what to do... i'm stuck in scene 2, i have to take a picture but i don't know what should be on this picture .... and it's always saying that theres nothing interesting on my picture... help (i'm not good at english, so i'm sorry for my incorrect language)

Actually, I encountered this problem & didn't know what to do too after trying to capture the picture (the sign) countless time.
But I came across with a solution when I read Shiune's post (we made a newbie's mistake):

Shiune wrote


Try going through showing anyone from Lyla's contacts to land on the next dialogue! Once you click on a contact, a green arrow should appear on the side of the phone. Click the green arrow to trigger an automatic dialogue. If no dialogue appears, try another photo or contact!


Hope this will help anyone who stuck with the scene like me.

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#22 05/26/2018 at 21:44

Sophiee
New Student
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Posts: 1

Question/Problem: Stuck on chap 1 scene 2 ?

Device Information: Windows 8?, Google Chrome

Chapter & Scene: The time before the Scene starts, the part in the car where you have to use the Camera, it is mostly the guided part, where it tries to explain the game 

Info: I have to take picture of something (it gives the guide, I clicked on it), the guide said: click on Lyla's phone I did that, toke the picture, "Lyla's phone got an update", then the all screen got "foggy shadow-thing" and... I can't click on the phone.

Extra Info: the all game is incredibly slow...

Screenshot https://imgur.com/mVvA5vk

UPDATE: Okay... I have enough... I tried to play it again, and sometimes it goes a bit next, but then it freezes again, and this game is good for slow down my full computer...
Yeah and my most important question is: If I reload the site why it have to throw me back the beginning of the chapter? I could go on much faster if it don't...

Last edited by Sophiee (05/26/2018 at 22:20)

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