We have encountered some problems with Microsoft (Outlook, Live, Hotmail) and sending emails using these platforms.
Therefore, you have not been receiving emails regarding retrieving your password or other account information.
Please don’t hesitate to contact support at firstname.lastname@example.org with a different email address, such as a gmail address, for anything in relation to these subjects.
You will be the first to know once we resolve this issue.
Thank you and have a great day on HS!